Refunds & Returns Policy
At Top World Electronics, we value your satisfaction. If you’re not completely happy with your purchase, you may return it within 7 days from the date of delivery.
Return Eligibility
- Returns must be made within 7 days of receiving the product.
- Items must be unused, in original packaging, and in resalable condition.
- A valid proof of purchase (receipt or order confirmation) is required.
Return Process
- To start a return, please contact us at:
Email: info@topworldelectronics.co.ke
Phone: +254 702 975542 - Customers are responsible for return shipping costs.
- We recommend using a trackable courier service for your return.
Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days via your original payment method.
Non-Returnable Items
Some products cannot be returned unless faulty, including:
- Opened software or digital products
- Used personal care items
- Opened consumables (e.g., printer ink)
For any further assistance, please reach out to our support team. We’re here to help!
